ISBN | : | 9991252223 |
Curriculum | : | Tertiary & Reference Books |
Standard | : |
Tertiary & Reference Books |
Category | : | Management |
Publisher | : | Morula Press |
Language | : | English |
Country | : | Botswana |
Format | : | Paperback |
P
227.4300
Delivery : Will be Dispatched in 3 days
Conducting a Grievance Interview - Types of Grievance Interview - General Advice - Listening Skills - Ask Questions - Structuring the Interview -Explaining the Management Position - Deciding What to Do - Keep Records -Remember to Follow-up on the Grievance Grievances and the Law - Procedures provided by the Trade Disputes Act -Disputes of Interest and Disputes of Right - Arbitration in terms of the Trade Dispute Act - Referring a Grievance to Mediation - Representation in Mediation and Arbitration Proceedings - Referral of a Dispute to the Industrial Court.