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Dealing with Grievances at Work in Botswana: Management Guide No 11

By (author) Morula Press

ISBN : 9991252223
Curriculum : Tertiary & Reference Books
Standard : Tertiary & Reference Books

Category : Management
Publisher : Morula Press
Language : English
Country : Botswana
Format : Paperback

P 227.4300

Delivery : Will be Dispatched in 3 days

Product Description

Conducting a Grievance Interview - Types of Grievance Interview - General Advice - Listening Skills - Ask Questions - Structuring the Interview -Explaining the Management Position - Deciding What to Do - Keep Records -Remember to Follow-up on the Grievance Grievances and the Law - Procedures provided by the Trade Disputes Act -Disputes of Interest and Disputes of Right - Arbitration in terms of the Trade Dispute Act - Referring a Grievance to Mediation - Representation in Mediation and Arbitration Proceedings - Referral of a Dispute to the Industrial Court.

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